Privacy Policy

WIT Solutions Pty Ltd (ACN 634 805 324), trading as Aizel (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

WIT Solutions Pty Ltd (ACN 634 805 324) is an Australian company headquartered in Perth, Western Australia, trading as Aizel. References to the “Site” mean aizel.com.au and any subdomains. References to “Services” include Aizel Voice, Aizel Marketing, Aizel Studio, and any related products.

2. Personal information we collect

We collect personal information that you provide directly to us, and information generated through your use of the Site and Services. This may include:

• Contact information: name, business name, email address, phone number, role
• Account and subscription information: billing address, payment method (processed by Stripe — we do not store full card numbers), subscription tier, industry
• Service-related information: recordings, transcripts, and metadata from calls or content generated through our AI Services (where applicable)
• Technical information: IP address, browser type, device type, pages visited, referrer, and similar information automatically collected when you use the Site
• Communications: records of correspondence with us via email, contact forms, or our Services

3. How we use your information

We use personal information for the following purposes:

• To provide, operate and improve our Services
• To process payments, manage subscriptions and send transactional emails
• To respond to enquiries and provide support
• To send service-related communications (onboarding, updates, billing) and, where you have consented, marketing communications
• To comply with our legal obligations
• To improve our Services through anonymised analytics. We do not use customer data to train shared AI models

4. Disclosure of your information

We do not sell your personal information. We may disclose personal information to:

• Service providers who help us operate our business — including payment processors (Stripe), email delivery (Amazon Web Services), hosting providers, and analytics vendors. These providers are required to handle your information in accordance with privacy and security requirements
• Customers’ integrated systems as required to operate the Services (e.g. writing a captured lead into your CRM, where you have configured this integration)
• Law enforcement or government agencies where required by law or to protect our legal rights
• Successor entities in the event of a sale, merger or restructure of our business, subject to confidentiality protections

5. Data hosting and overseas disclosure

Personal information collected through our Services is hosted in Australia (AWS Sydney region) by default. Some service providers we use (for example, Stripe) may process limited information outside Australia in the course of providing payment and infrastructure services. We take reasonable steps to ensure overseas recipients comply with the APPs or are subject to a substantially similar law.

6. Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or destruction. This includes encryption in transit and at rest, role-based access controls, and audit logging. No system is perfectly secure, and you acknowledge that you provide information at your own risk.

7. Retention

We retain personal information only as long as necessary for the purposes set out in this policy or as required by law. Subscription records are typically retained for 7 years to meet Australian record-keeping obligations. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your rights

Under the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to marketing communications at any time
• Lodge a complaint about how we handle your information

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies and tracking

Our Site uses cookies and similar technologies to operate, secure and improve the Site, and to measure usage. You can configure your browser to refuse cookies, but some Site features may not work properly. Where we use marketing or analytics cookies that are not strictly necessary, we will request your consent.

10. Children

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. Material changes will be communicated via email to active customers.

12. How to contact us

For privacy enquiries, complaints or to exercise your rights, contact us at:

Email: [email protected]
Post: Privacy Officer, WIT Solutions Pty Ltd, Perth, Western Australia

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).