Terms of Service

These Terms of Service (“Terms”) govern your use of the services provided by WIT Solutions Pty Ltd (ACN 634 805 324), trading as Aizel (“we”, “us”, “our”), including our Aizel Voice, AI Marketing Engine, Aizel Studio, and any related products (collectively, the “Services”). By using the Services, you agree to these Terms.

1. Eligibility and account

You must be at least 18 years old and authorised to bind your business to these Terms to use the Services. You agree to provide accurate information when you sign up and to keep that information current. You are responsible for activity on your account, including keeping login credentials secure.

2. Subscription Services (Voice Agents and Marketing Engine)

2.1 Trial period

Subscription Services are offered with a 14-day free trial. A valid payment method is required to start the trial. You will not be charged during the trial period. You may cancel at any time before the end of the trial through your customer portal — no charge will be applied.

2.2 Billing and renewal

At the end of the trial, your subscription will automatically begin and your nominated payment method will be charged the applicable fee for your selected plan. Subscriptions renew on a month-to-month or annual basis depending on the billing interval you selected. Fees are in Australian Dollars and exclude GST unless otherwise stated. GST is applied at checkout via Stripe Tax for Australian customers.

2.3 Cancellation

You may cancel your subscription at any time through your customer portal. Cancellation takes effect at the end of your current billing period — you will retain access until then but will not be charged again. We do not provide refunds for partial billing periods unless required by law.

2.4 Plan changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with a pro-rata charge for the remaining billing period. Downgrades take effect at the start of your next billing period.

2.5 Failed payments

If a payment fails, we will attempt to retry over a period of up to 7 days. After this, we may suspend your account until payment is resolved. We will notify you of failed payments via email.

3. Project Services (Aizel Studio)

3.1 Scope and quote

Custom AI builds delivered through the Aizel Studio are scoped on a discovery call and quoted in a written scope of work (“SOW”). The SOW will set out the deliverables, timeline, fixed fee, and payment milestones for your project.

3.2 Payment terms

Project fees are typically split 50% on kickoff and 50% on delivery unless otherwise specified in the SOW. Payments are due within 7 days of invoice. Optional monthly maintenance is billed in advance on a month-to-month basis with no lock-in.

3.3 Acceptance and changes

Each SOW will include acceptance criteria. Once met, the project is considered delivered. Changes to scope after kickoff are quoted as separate change requests.

4. Acceptable use

You agree not to use the Services to:

• Violate any applicable laws or regulations
• Send unsolicited marketing communications (spam) or automated messages that violate Australia’s Spam Act 2003
• Make calls or send messages that violate any applicable telemarketing or do-not-call laws
• Impersonate another person or business, or misrepresent your relationship with us
• Process content that is unlawful, defamatory, infringing, harassing, harmful or otherwise objectionable
• Attempt to reverse-engineer, decompile or otherwise misuse our technology
• Use the Services to build a competing product or train a competing AI model

5. Customer data and content

You retain all rights to the data and content you provide to us and the outputs we generate for you (“Customer Data”). We claim no ownership over Customer Data. You grant us a limited licence to use Customer Data only as necessary to provide the Services.

We do not use Customer Data to train shared AI models. Customer Data is hosted in Australia and handled in accordance with our Privacy Policy.

6. Intellectual property

We retain all rights to our platform, technology, software, designs, and Services other than the Customer Data. Where we deliver a custom AI build under the Aizel Studio, the deliverables described in the SOW belong to you upon final payment, except for any underlying tools, frameworks or libraries that remain our property.

7. Service availability

We aim to provide the Services with high availability but do not guarantee uninterrupted operation. Scheduled maintenance, third-party outages, and force majeure events may affect availability. Enterprise customers may negotiate service level commitments in a separate agreement.

8. Third-party services

The Services may rely on third-party providers (telephony, email, cloud infrastructure, payment processing, etc.). We are not responsible for outages, errors or changes in third-party services outside our reasonable control. Where third-party providers have their own terms (e.g. Stripe, Meta), your use is also subject to those terms.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or related to these Terms or the Services is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, incidental, special or punitive damages, including loss of profits, revenue, data or business opportunities.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be lawfully excluded or limited.

10. Indemnity

You agree to indemnify us against losses, damages, claims and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your Customer Data or content infringing third-party rights.

11. Termination

Either party may terminate these Terms by ceasing to use the Services and cancelling any active subscriptions. We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or your use of the Services creates risk for us or other customers. Upon termination, you remain liable for unpaid fees and obligations that by their nature survive termination.

12. Confidentiality

Each party agrees to keep the other’s confidential information confidential, use it only for purposes related to the Services, and protect it with the same care it uses for its own confidential information. This obligation survives termination for 5 years.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance.

14. Governing law and jurisdiction

These Terms are governed by the laws of Western Australia, Australia. Disputes will be resolved in the courts of Western Australia, except that we may seek urgent injunctive relief in any court of competent jurisdiction.

15. Contact

For questions about these Terms, contact us at [email protected].